Políticas de reembolso

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
In accordance with European Union consumer protection laws, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right applies to most products, except those listed under “Non-returnable items.”

To be eligible for a return, your item must be unused (beyond normal testing or trying on) and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds (if applicable):

  • Check your bank account again.

  • Contact your credit card company; it may take some time before your refund is officially posted.

  • Contact your bank; processing time may vary.

If you’ve done all of this and still have not received your refund, please contact us at nego1wiwi@gmail.com.

Sale items

Both regular-priced and discounted (sale) items can be refunded. This does not affect your statutory rights.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at nego1wiwi@gmail.com and send your item to:

Calle Santa Lucía 9, Talavera de la Reina, TO, 45600, Spain

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Shipping

To return your product, mail it to: nego1wiwi@gmail.com

Calle Santa Lucía 9, Talavera de la Reina, TO, 45600, Spain

You will be responsible for paying for your own shipping costs for returning your item, unless the product is defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.